Help Identifying User

realmattmcl3lla

Someone unauthorized just accesed my computer.  Can anyone help please?  There user ID is: XXXXXXXXXX,XXXXXXXXXX

Julia

Dear realmattmcl3lla,

We are sorry to hear, that your PC was accessed without your approval and we will gladly assist you.

Due to data security, we do not save connection logs on our side.

Could you please send us your TeamViewer log files as a ZIP file in an e-mail to privacy@teamviewer.com ?

Please mention the date, which you would like us to check. We have a special team for these kind of cases and they will take care of the ticket.

To enhance security, we recommend using our whitelist feature and also our two factor authentication to manage access to your account. The whitelist will only allow access for specific accounts and/or ID's which are added by you.

 

I hope this could help you.

Greetings,

Julia

 

Julia

Dear realmattmcl3lla,

We are sorry to hear, that your PC was accessed without your approval and we will gladly assist you.

Due to data security, we do not save connection logs on our side.

Could you please send us your TeamViewer log files as a ZIP file in an e-mail to privacy@teamviewer.com ?

Please mention the date, which you would like us to check. We have a special team for these kind of cases and they will take care of the ticket.

To enhance security, we recommend using our whitelist feature and also our two factor authentication to manage access to your account. The whitelist will only allow access for specific accounts and/or ID's which are added by you.

 

I hope this could help you.

Greetings,

Julia

 

362852098

the program is runninng for so long I don't know what to do? running for more than 24 hours!