deactivate does not work

gacape2018
gacape2018 Posts: 4
edited May 2 in General questions

deactivate does not work

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Answers

  • Esther
    Esther Posts: 4,057 Former Community Manager

    Hi @gacape2018,

    Thanks for your post and welcome to the TeamViewer Community.

    May I ask you to be a bit more specific with your question to allow others to assist you?

    What deactivation does not work? Do you get an error message? Where are you trying to deactivate something?

    Maybe this article can help you as well: How to get the best out of our Community

    Thanks and all the best,

    Esther

    Former Community Manager

  • Esther
    Esther Posts: 4,057 Former Community Manager

    HI @gacape2018

    Thanks for the screenshot.

    In this case you will need to give our Customer support team a call.

    They can assist you in this case.

    Best, Esther

    Former Community Manager

  • SanderH
    SanderH Posts: 1

    Hi,

    I ran in to the same issue. But unfortunately I cannot deactivate a machine, when I try to deactivate a machine I get an error: 
    Invalid subscription ID. View your subscription URL.

    Any idea?

     

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