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teamviewer 13 on win10: installation fails and crashes

Hi

quite some problem here:

had Teamviewer 12 installed, but got message, that my partners have version 13 and i should update.
Unfortunately, this installations fails. the error message says: installation failed ...then it crashes, i can't click on the "details" button.
i tried:
-running as administrator
-deinstallation of version 12

.... nothing helped and i don't have any teamviewer anymore on my pc :(

would appreciate help

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Comments

  • TV-Rene
    TV-Rene Posts: 30

    Hello Phill,

    can you please tell me if there is any specific error the installation fails with? Maybe you have been able to grab a screenshot when it fails?

    What you can try is the following:

    - unistall TeamViewer v12  and delete all options via "remove settings" in the uninstall wizard (try via Control Panel -> Programs and Features)

    - delete the old TeamViewer folder if still existant (usually to be found here: C:\Program Files (x86)\TeamViewer)

    - reboot the system

    - try to install again

    If this should fail again, please grab a screenshot and the error message and post that here.

    Best regards,

    Rene

    Rene - 2nd Level Support
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