Dear user,
Thank you for your message.
It is unfortunately not possible to "merge" these two functions.
With service camp, users need an e-mail account in order to ask for help.
But there is a solution I can offer you:
You could use for all your users (factory operators and office workers) the Quick Support, which you install on their devices, so all requests go into the same pool: the service queue.
I hope this answer could help you.
Have a good rest of the day.
Cheers,
Jean