Sign in button Grayed out 13.2.5287

The signin button is grayed out. I have tried everything. Restarting the service, uninstalling, reboot, installing, reboot. I can't sign in at all. They only thing I could find was a post from 7 months ago regarding an older version, and that issue was solved by a reboot. Not so with my issue. Help!

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JRojas

Your account has been disabled. Ask your administrator to enable it. This is the only reason why Teamviewer Sign in button is grayed out. Either that or a group policy has made the change.

s0undb0y

It's 2021 and the issue persists without a dependable fix anywhere I can find.

Version 15.18.5

macOS 10.15.7

ss_fceo

It's 25.03.2019, and the issue is still here. I'm a Windows user with TeamViewer v13 (licensed), my "sign in" button has been grayed out for weeks now.

Ps. client.conf file is nowhere to be found on my Windows machine, i guess it's exclusive for linux users.

Kimon

I have the same issue in 14.0.8346 running on Ubuntu 18.04. On Windows 10 and Android I can connect to the same computer just fine.

DanZ

> one would home that the TeamViewer engineers would go back into discussion-mode to decide if what they have recently changed is (a) really justified, and/or (b) what can they do to fix

Honestly, I think they are **bleep** that they managed to **bleep** it up and it's been months that it's broken. Company is probably in failing mode where there are no good engineers left, or no engineers at all to take care of the issue. Otherwise I cannot beleive that they themselves do not see the same **bleep** problem. I'm sure they use HyperV and it's impossible to not see the huge bug.

a4aLien

Worked for me. Removing the file re-enabled the Computers & Contacts window on my CentOS.

Apparently, the only thing affected is the removal of the computer (I am on) from my contact list.

JimDeadlock

Search your computer for client.conf and delete it.

eranbeard

have a mac and that folder doesn't even exist - any other ideas?

Mikeinnc

Thanks so much! This worked prefectly! :smileyhappy:

Sudrigian

Thanks a lot, @DSperber!!!! This solved my problem:

rm ~/.config/teamviewer/client.conf

JimDeadlock

I have in fact worked out a solution.

It seems that this happens if you try to log in to Teamviewer 'Computers and Contacts' from two different user accounts on the same PC. After some experimentation I discovered this was the case for me.

The solution: delete client.conf and restart Teamviewer. Voila. Working login.

On Linux the file is located at ~/.config/teamviewer/client.conf

... you'll have to find it for yourself on Windows

I think the problem is that this file is left behind after you uninstall TV, so it's still there blocking you after you reinstall. The TV devs really need to learn to clean up after themselves, my hard drive was littered with redundant files and directories from old TV versions.

JimDeadlock

My sign in has been greyed out on this computer for a number of weeks now. My other computer can sign in to my account without any problem. I've tried reinstalling TV on this computer, still no joy. It's certainly not a "too many users" problem.

Romain1

Have the same problem.

But in my case, it's when I start a Hyper-V machine on the same computer. If I don't start a Hyper-V machine, I can log-in.

To Stop the vmms service (hyper-V service) is not a solution and restarted the computer too. The problem is the same.

naughtyMonkey

They're changing the IDs so it's gonna take a while....
I wouldn't hold my breath:smileywink:

NightFox

The gray out sign in button my be a resulte from the large about of people trying to login to their accounts. The login servers with the SSL connection that is need to translated to the servers behind them is being pushed to the max. Give it a few mins to reconnect.. think of it this way..

There are a lot of poeple trying to get into a door for a events. every buddy is pushing to geting to it. How many people can actually get into the door.. 2 at a time.. so even though you have 100 people trying to get it at the same time only 2 can get in at any give moment.

doc1

Have the same problem

robkarp

having the exact same problem...