(unknown) name for offline devices

ds4e

Hi, since 2 days ago, we have this issue with more then 500 devices... where the offline devices have (unknown) in the name. When we open Host it does not go online, even if the Host app is up and running. The only solution is to reassign the user to the device and we canno't do that remotelly.

How can we solve this, we need help.

Thanks in advance.

7GSoft

this problem is discussed here : https://community.teamviewer.com/t5/TeamViewer-General/unknown-status-on-the-computer-list/m-p/39468#M19944

There is currently no support answer or solution though...