partner id field and connect button greyed out

When I open my teamviewer window under my own account, I see the whole panel for control remote computer as greyed out, cant fill in the partner id field and I cant click on connect. When I login the same computer with an other account the field and button are available.

Running with a valid license

Updated to the latest build

Any solutions?

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Accepted answers

wpn

Had a supportguy on the phone and found (silly) the problem.

In the options - advanvced there is a section called Advanced settings for connections to other computers

Under there is an option called Access Control. Somehow this setting got put on Deny outgoing remote control sessions

Put it on full access and everything works again

Thnx for the quick phone support (he was watching with me via teamviewer session to find the issue)

All comments

wpn

Had a supportguy on the phone and found (silly) the problem.

In the options - advanvced there is a section called Advanced settings for connections to other computers

Under there is an option called Access Control. Somehow this setting got put on Deny outgoing remote control sessions

Put it on full access and everything works again

Thnx for the quick phone support (he was watching with me via teamviewer session to find the issue)

Esther

Hi @wpn

Thanks for your post.

Please have a look at this thread: Solved - TeamViewer 13 Client Will Not Let me Sign In

I hope the solution helps you as well.

Best, Esther

EDIT: I am sorry - I think I misread your post. Can you send me a PM with the accounts you were using?

wpn

Hello Esther,

Indeed a case of mistaken issue Just to be sure, im not running hyper-v

Ill send a PM