Hello.
First of all, please bear with me. I'm a first time user, am NOT heavily tech savvy and it's possible Team Viewer might not be capable of serving my purpose.
I have two laptops.
1. My primary: A Macbook Air 2010 with OSX High Sierra 10.13.6
2. My secondary: An Acer Aspire 5532 with Windows 10.
My goal is to access the Acer remotely from the Macbook Air and be able to transfer files in the same direction.
I've installed Team Viewer on both machines and on the Acer, it went smoothly.
I set up an unattended access password and it's been added to my account's group or network or whatever.
On the Macbook, however, I can do nothing more than open the program.
I can't create an unattended access password for it or add it to my account's network/group and can only access the remote manager at the website vs being able to do so in the software on the Acer.
I'm able to see the Acer with a 'connect' button but when I click it, I get a pop-up telling me to open Team Viewer and when I click the 'open Team Viewer' button in the pop-up, nothing happens.
Is this because Team Viewer doesn't connect the rival operating systems?
Why won't Team Viewer add my Macbook to my account?
Are these related? I'm leaning towards no due to the very existence of the Mac supported version of Team Viewer.
Again, I'm new at this and honestly don't know much of what I'm doing and would appreciate some patient assistance.