Cursor appear, and I can move it, but it does not have any effect on the screen

Hello,
I am using a translator. Sorry. I hope you understand ...
Since a couple of weeks ago when I connect with remote teamviewer from my PC to my mac, the desktop and cursor appear, and I can move it, but it does not have any effect on the screen, nor selection, nor highlighting of the doc when passing, or anything Before it worked fine. I have tried it backwards and it works (from the mac to control the pc). I have tried to reinstall the program on both computers ... Do you know this problem? Which may be due? Do you have any solution?
Thank you!
Roberto Gutierrez

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tolarewein

Thanks, but I've already tried that on both computers and it has not been solved ...

mkofski

I've had this problem with version 13.X and older versions. It looks to me to be a indication that you are no longer connected to the remote machine. The only fix I've found is to disconnect and log back in. I use TV on Macs and Windows machines but I'm not sure if I ever had the aproblem on Windows.

justste74

I have exactly the same problem.
Last version installed on both Mac and PC.
I tried also controlling Mac from Teamviewer Mobile on my iPhone but it doesn't work. It seems the issue is on the Teamviewer for Mac.
Can anybody help?