This Partner doesn’t accept incoming connection

einfomail
einfomail Posts: 5
edited May 2023 in General questions

Hi,

I downloaded Teamviewer from Windows Store.

Whenever I try to connect another Windows Computer, it says, This Partner doesn’t accept incoming connection.

Please let me know, what I need check in Partner Computer or how to fix it?

Regards
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Comments

  • dusan1990
    dusan1990 Posts: 4

    Hi have the same issue, I have deployed TeamViewer: Remote Control via the Windows Store on my Windows 10 PC and can make outgoing connections to other PCs however it will not accept incoming connections. I have never had this problem with the desktop version, it seems only with the Windows Store delivered app. The interface is very basic and there aren't a lot of options/settings to check either.

    I would really appreciate some help with this, or even an explanation as to why you cannot accept incoming connections?

    Thanks all

  • dusan1990
    dusan1990 Posts: 4
    Hi All,
    I have had confirmation from TeamViewer Support that the Windows 10 Windows Store deliverd app does not allow incoming connections, see below email:
    Hi Dusan,
    So with the Windows app store only outgoing connection works.
    Cordialement
    Maël
    Support Engineer
    -----------------------
    TeamViewer GmbH * www.teamviewer.com
    Jahnstr. 30 * D-73037 Göppingen
    Tel. +49 7161 **Please do not post TeamViewer IDs** * Fax +49 (0)7161 60692 79
    Handelsregister Ulm HRB 534075 * Geschäftsführer: Oliver Steil, Stefan Gaiser
    Ticket ID: 4245xyz
    PS: TeamViewer 13 is here! Discover what’s new!
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