Hi everyone
I've started experiencing an issue with the emails generated by ServiceCamp. When our users are replying to tickets, the reply address is being set incorrectly. So instead of support@subdomain.servicecamp.com, it comes up with random_characters@subdomain.servicecamp.com (e.g. rutlh7df-294245@). This applies whether using the desktop or web versions of Outlook - the reply to address is wrong in the message header.
Out of interest I created test tickets for my own email address. The original notifications and any subsequent updates are received ok. However when I reply to either random_characters@subdomain.servicecamp.com or if I manually change it to support@subdomain.servicecamp.com, the replies are not received by the ticket system. I could understand it if the replies to random_characters@ didn't work, but what's really worrying is that emails to support@ aren't getting through either.
I don't know if there are 2 separate issues or if both are related.
Has anyone got any ideas as to:
- What the problem(s) might be
- How to fix it
Many thanks
