Teamviewer 13.2 connection problems

Started deploying Teamviewer Host 13.2 yesterday using MSI. The installation process works fine, the clients receive the custom host config, and they appear in our corporate console.

My version 13.1 hosts can be contacted without a password prompt. And hosts that started as 13.1 and have auto-upgraded to 13.2 can be contacted with out a password prompt. But fresh installs of 13.2 prompt for a password. Our policy disables passwords, and we have created a whitelist of permitted techs, both by individual email address and by partner (our own organization).

Is this a bug in 13.2? Has policy changed in 13.2 to no longer allow this functionality? How can I fix this?

Thanks.

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Esther

Hi @dboyduk

Can you try this link: https://www.teamviewer.com/en/support/ ?

Thanks,

Esther

dboyduk

Also, I've tried to submit this as a support ticket but the support form will not appear in my browser. Is it disabled?

dboyduk

Thanks for the quick reply. I've read that document and it was very helpful in getting my MSI deployment process working. However, I did not see anything there that addresses this issue. Deployments are working. It is the ability to connect to my hosts that is not working as it did with version 13.1.

Esther

Hi @dboyduk

Thanks for your post.

Please have a look at this article about the Mass deployment improvements. The MSI deployment with TeamViewer 13.2 is different.

I hope this information helps you.

Best, Esther