emails issues

ncasas
ncasas Posts: 3
in servicecamp support

Hi

Lots of trouble with email / pop  and ticket creation

is there a mail size limit ? a attachment size limit?

this morning I forwarded an email with a small csv file attached and it was not inserted within the created ticket (to both pop email and direct servicecamp adress)

regards

 

 

 

Best Answer

Answers

  • ncasas
    ncasas Posts: 3

    Hello

    still trouble with pop and direct access

    I don't really undestand why some mails are still stuck in the dedicated pop account

    regards,

  • Yervand_PM
    Yervand_PM Posts: 102 Staff member 🤠

    Hi

    There is some limit for attachments however if it's small csv file then it shoul not be a problem.

    Can you send us your instance URL and email address from which mails were send but not converted to tickets in private message.

     

    Yervand
    Product Owner
  • Yervand_PM
    Yervand_PM Posts: 102 Staff member 🤠

    Hi 

    After investigation we detect the reason of this issue. It appeared that some of incmoing mails are not converted to ticket because of encoding conversion problem. Our back-end team is currebtly working on this problem wiht highest priority and as soon as we release the fix we will update you.

     

     

    Yervand
    Product Owner
  • ncasas
    ncasas Posts: 3
    Thanks I'll be testing for a few days and let you know
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