emails issues
Hi
Lots of trouble with email / pop and ticket creation
is there a mail size limit ? a attachment size limit?
this morning I forwarded an email with a small csv file attached and it was not inserted within the created ticket (to both pop email and direct servicecamp adress)
regards
Best Answer
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Hi
We have released fixes for this issue. Could you please check from your side and let us know about outcome.
Yervand
Product Owner5
Answers
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Hello
still trouble with pop and direct access
I don't really undestand why some mails are still stuck in the dedicated pop account
regards,
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Hi
There is some limit for attachments however if it's small csv file then it shoul not be a problem.
Can you send us your instance URL and email address from which mails were send but not converted to tickets in private message.
Yervand
Product Owner0 -
Hi
After investigation we detect the reason of this issue. It appeared that some of incmoing mails are not converted to ticket because of encoding conversion problem. Our back-end team is currebtly working on this problem wiht highest priority and as soon as we release the fix we will update you.
Yervand
Product Owner1 -
Hi
We have released fixes for this issue. Could you please check from your side and let us know about outcome.
Yervand
Product Owner5 -
Thanks I'll be testing for a few days and let you know
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