Error on conection Teamviewer 14

Hi all;

I update my teamviewer from 13 to Beta 14, and I see all the equipments of my network, but when try to coneect show me a error, that can not establish a conection for uknow reason.

With the version 13 have not this problem.

I need to connect to my machines on network for can provide support

Thanks

Find more posts tagged with

TeamViewer 14

Comments

marcop82

I have the same issue: updated v13 to v14 and can't connect anymore. The log is filled with these:

2018/11/14 09:03:37.870  6908  4068 S0   CTcpConnectionBase[71]::HandleConnectTimeout(). Connect timed out to router7.teamviewer.com:5938
2018/11/14 09:03:37.870  6908  7140 S0!  CTcpConnectionBase[71]::HandleConnect: Connect aborted to dest-ip router7.teamviewer.com:5938 with error system:995.
2018/11/14 09:03:37.870  6908  6464 S0!  KeepAliveSessionOutgoing[router7.teamviewer.com]::ConnectEndedHandler(): State is 1
2018/11/14 09:03:37.870  6908  2692 S0!  CProcessCommandHandlerKeepAlive[71]::HandleKeepAliveConnect(): Connect to KeepAliveServer failed
2018/11/14 09:03:37.870  6908  2692 S0!!!KeepAliveSessionOutgoing::ConnectFailureHandler(): KeepAliveConnect to router7.teamviewer.com failed
2018/11/14 09:03:38.885  6908  2692 S0   CKeepAliveClientClient::StartConnect(): Protocol 8 proxy --
2018/11/14 09:03:38.885  6908  2692 S0   Activating Router carrier

Another device that's on v13 can still connect without issue.

Gavira

I have the same problem after update from 14 beta to 14 final release

marcop82

I have the same issue it's not happening on another device with v13 and a mobile connection (no corp firewall). I'm going to try installing v14 on that device too.

I already tried a restart of the Teamviewer service and an specific allow on port 5938 on the firewall, to no avail.

The log says:

2018/11/14 09:03:37.870 6908 4068 S0   CTcpConnectionBase[71]::HandleConnectTimeout(). Connect timed out to router7.teamviewer.com:5938
2018/11/14 09:03:37.870 6908 7140 S0! CTcpConnectionBase[71]::HandleConnect: Connect aborted to dest-ip router7.teamviewer.com:5938 with error system:995.
2018/11/14 09:03:37.870 6908 6464 S0! KeepAliveSessionOutgoing[router7.teamviewer.com]::ConnectEndedHandler(): State is 1
2018/11/14 09:03:37.870 6908 2692 S0! CProcessCommandHandlerKeepAlive[71]::HandleKeepAliveConnect(): Connect to KeepAliveServer failed
2018/11/14 09:03:37.870 6908 2692 S0!!!KeepAliveSessionOutgoing::ConnectFailureHandler(): KeepAliveConnect to router7.teamviewer.com failed
2018/11/14 09:03:38.885 6908 2692 S0   CKeepAliveClientClient::StartConnect(): Protocol 8 proxy --
2018/11/14 09:03:38.885 6908 2692 S0   Activating Router carrier

This repeats ofcourse with different router addresses.

Gavira

I have the same problem, after update temviewer 13 to the 14 final release. I've restarted the computer, but Teamview can`t connect with server.

Esther

Hi @capo679

Thanks for the info.

Can you please re-start the TeamViewer service on both devices and try again?

Thanks, Esther

capo679

In both sides I use Teamviewer 14, they force me to update. On one side have windows 8 and other windows 7. But I try with equal SO and is the same problem.

If connect with Teamviewer 13 on both sides not happen the problem

Esther

Hi @capo679

Thanks for the report.

Which operating system are you using on your and the remote device?

Are both devices running with TeamViewer 14?

Thanks and best, Esther