Error on conection Teamviewer 14

capo679
capo679 Posts: 2
edited May 2023 in General questions

Hi all;

I update my teamviewer from 13 to Beta 14, and I see all the equipments of my network, but when try to coneect show me a error, that can not establish a conection for uknow reason.

With the version 13 have not this problem.

I need to connect to my machines on network for can provide support

 

Thanks

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Comments

  • Esther
    Esther Posts: 4,051 Former Community Manager

    Hi @capo679

    Thanks for the report.

    Which operating system are you using on your and the remote device?

    Are both devices running with TeamViewer 14?

    Thanks and best, Esther

    Former Community Manager

  • capo679
    capo679 Posts: 2

    In both sides I use Teamviewer 14, they force me to update. On one side have windows 8 and other windows 7. But I try with equal SO and is the same problem.

     

    If connect with Teamviewer 13 on both sides not happen the problem

  • Esther
    Esther Posts: 4,051 Former Community Manager

    Hi @capo679

    Thanks for the info.

    Can you please re-start the TeamViewer service on both devices and try again?

    Thanks, Esther

    Former Community Manager

  • Gavira
    Gavira Posts: 2

    I have the same problem, after update temviewer 13 to the 14 final release.  I've restarted the computer, but Teamview can`t connect with server.

  • marcop82
    marcop82 Posts: 2

    I have the same issue it's not happening on another device with v13 and a mobile connection (no corp firewall). I'm going to try installing v14 on that device too.

    I already tried a restart of the Teamviewer service and an specific allow on port 5938 on the firewall, to no avail.

    The log says:

    2018/11/14 09:03:37.870  6908  4068 S0   CTcpConnectionBase[71]::HandleConnectTimeout(). Connect timed out to router7.teamviewer.com:5938
    2018/11/14 09:03:37.870  6908  7140 S0!  CTcpConnectionBase[71]::HandleConnect: Connect aborted to dest-ip router7.teamviewer.com:5938 with error system:995.
    2018/11/14 09:03:37.870  6908  6464 S0!  KeepAliveSessionOutgoing[router7.teamviewer.com]::ConnectEndedHandler(): State is 1
    2018/11/14 09:03:37.870  6908  2692 S0!  CProcessCommandHandlerKeepAlive[71]::HandleKeepAliveConnect(): Connect to KeepAliveServer failed
    2018/11/14 09:03:37.870  6908  2692 S0!!!KeepAliveSessionOutgoing::ConnectFailureHandler(): KeepAliveConnect to router7.teamviewer.com failed
    2018/11/14 09:03:38.885  6908  2692 S0   CKeepAliveClientClient::StartConnect(): Protocol 8 proxy --
    2018/11/14 09:03:38.885  6908  2692 S0   Activating Router carrier

     

    This repeats ofcourse with different router addresses.

  • Gavira
    Gavira Posts: 2
    I have the same problem after update from 14 beta to 14 final release
  • marcop82
    marcop82 Posts: 2

    I have the same issue: updated v13 to v14 and can't connect anymore. The log is filled with these:

    2018/11/14 09:03:37.870  6908  4068 S0   CTcpConnectionBase[71]::HandleConnectTimeout(). Connect timed out to router7.teamviewer.com:5938
    2018/11/14 09:03:37.870  6908  7140 S0!  CTcpConnectionBase[71]::HandleConnect: Connect aborted to dest-ip router7.teamviewer.com:5938 with error system:995.
    2018/11/14 09:03:37.870  6908  6464 S0!  KeepAliveSessionOutgoing[router7.teamviewer.com]::ConnectEndedHandler(): State is 1
    2018/11/14 09:03:37.870  6908  2692 S0!  CProcessCommandHandlerKeepAlive[71]::HandleKeepAliveConnect(): Connect to KeepAliveServer failed
    2018/11/14 09:03:37.870  6908  2692 S0!!!KeepAliveSessionOutgoing::ConnectFailureHandler(): KeepAliveConnect to router7.teamviewer.com failed
    2018/11/14 09:03:38.885  6908  2692 S0   CKeepAliveClientClient::StartConnect(): Protocol 8 proxy --
    2018/11/14 09:03:38.885  6908  2692 S0   Activating Router carrier

    Another device that's on v13 can still connect without issue.

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