Changing requester field

how can we change the requester field to say Email not requester.. an example...

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Unfortunately, we are currently not able to let the customers change this field.
But we are in contact with the development team to, at least, change this field into "Email address" instead of "Customer".

Thank you for this point. I hope, I could help you with my answer

Best,
Natascha

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Natascha

Hi @ITTechnician,

Thank you for this point. I hope, I could help you with my answer

Best,
Natascha

Natascha

Hi @ITTechnician,

Thank you for your post.

Do you mean to change it, when someone is submitting a ticket via the customer portal?

Thanks for your answer in advance and have a great day.

Best,
Natascha

ITTechnician

yes when someone is submitting a ticket on the customer portal new ticket..