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How to remove a computer from my account

mac2

I have a license for 3 computers, I want to remove one of them to be able to use a different computer

How do I do this?

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Natascha

Hi there,

Thank you all for the comments. 😊

If you are not able to replace a device anymore, I kindly ask you to give our support colleagues a call.

Please prepare your invoice/order number in advance.

Let me know if we may assist any further and have a great day. ☀

All the best,

Natascha

HelpdeskPRS

I have the same issue.

Could anyone answer to us?

thanks

Periucs

I have the same trouble,

Ihave change my mac with a new one, no way to remove the old or another one pc following TeamViewer Management Console --> Edit profile --> License --> click on Deactivate device.

Please give us an aswer

many thanks

Tecnodue_sas

I have the same issue.

Can't deactivate any endpoints

Lollo

It doesn't work on my account.

I have a cellphone, a laptop, the office pc and the home PC

When I try to deactivate one of the 3 active endpoints I receive a windows that say " ERROR the licence can't be transferred" (in italinan sounds "Non sono disponibili ulteriori trasferimenti della licenza").

I have to upgrade to add a personal single user endpoint?

Natascha

Hi @mac2,

Thank you for your post.

If you would like to replace one of the devices you are connecting from – for example because of hardware replacement etc. -, you can remove the license activation in the TeamViewer Management Console --> Edit profile --> License --> click on Deactivate device.

Afterwards you need to just login with your licensed account on the new device.

Hope this could help you.

Best,
Natascha

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