How to remove a computer from my account

mac2

I have a license for 3 computers, I want to remove one of them to be able to use a different computer

How do I do this?

Natascha

Hi @mac2,

Thank you for your post.

If you would like to replace one of the devices you are connecting from – for example because of hardware replacement etc. -, you can remove the license activation in the TeamViewer Management Console --> Edit profile --> License --> click on Deactivate device.

Afterwards you need to just login with your licensed account on the new device. 

Hope this could help you. 

Best, 
Natascha

Lollo

It doesn't work on my account.

I have a cellphone, a laptop, the office pc and the home PC

When I try to deactivate one of the 3 active endpoints I receive a windows that say " ERROR the licence can't be transferred" (in italinan sounds "Non sono disponibili ulteriori trasferimenti della licenza").

I have to upgrade to add a personal single user endpoint? 

Tecnodue_sas

I have the same issue.

Can't deactivate any endpoints

Periucs

I have the same trouble,

Ihave change my mac with a new one, no way to remove the old or another one pc following  TeamViewer Management Console --> Edit profile --> License --> click on Deactivate device.

Please give us an aswer

many thanks

HelpdeskPRS

I have the same issue.

Could anyone answer to us?

thanks

Natascha

Hi there,

Thank you all for the comments. 😊

If you are not able to replace a device anymore, I kindly ask you to give our support colleagues a call.

Please prepare your invoice/order number in advance.

Let me know if we may assist any further and have a great day. ☀

All the best,

Natascha