link icon
Ask The Community

How to remove a computer from my account

I have a license for 3 computers, I want to remove one of them to be able to use a different computer

How do I do this?


  • Natascha
    Natascha Posts: 1,312 Senior Moderator

    Hi @mac2,

    Thank you for your post.

    If you would like to replace one of the devices you are connecting from – for example because of hardware replacement etc. -, you can remove the license activation in the TeamViewer Management Console --> Edit profile --> License --> click on Deactivate device.

    Afterwards you need to just login with your licensed account on the new device. 

    Hope this could help you. 


    German Community Moderator [on Parental Leave 🙋‍♀️]
  • Lollo
    Lollo Posts: 1

    It doesn't work on my account.

    I have a cellphone, a laptop, the office pc and the home PC

    When I try to deactivate one of the 3 active endpoints I receive a windows that say " ERROR the licence can't be transferred" (in italinan sounds "Non sono disponibili ulteriori trasferimenti della licenza").

    I have to upgrade to add a personal single user endpoint? 

  • Tecnodue_sas
    Tecnodue_sas Posts: 0

    I have the same issue.

    Can't deactivate any endpoints

Sign In or Register to comment.