Ridiculous! How can you stop my service without any warning?

Hanyuan

I have a business license of Teamviewer 13. But I can not connect to my computer which running Teamviewer 14 by my phone (running Teamviewer 14).

I understand that TM 13 licence can not active the business mode at TM 14. But I can NOT understand why couldn't I connect to my computer! At least it should be a free licence that let me connecting to my computer instead of STOP MY SERVICE!

I do NOT recive any Warning says I couldn't use the service without upgrade my licence. And the software upgrade by itself without any message.

Now, I ask you to give me a formal apology and do something with my account to let me use the software even if using the free license.

Hanyuan

Yes, the Chinese team contacted me. Thank you.

Hanyuan

Just now, I recived a phone call from Australia (+61 8 8394 5900). The man told me in a very impatient tone that we were only discussing whether to buy a license or not. It makes me feel uncomfortable, though he gives me a good price.

When I explained the problems I encountered, he interrupted me in a commanding tone and said, "If you want to use it properly, go back to the old version."

I am very shocked. Is this what I did wrong? No apologies, no formal solutions, and unreasonable phone calls! Is that your attitude towards paying customers?

JeanK

Hello Hanyuan,

Thank you for your message.

We are sorry to hear, that you encountered some problems with TeamViewer.

However, the version system has always worked the same way :

With a version n, you can connect to a version =n or <n. But you cannot connect to a version >n.

Note: This is relevant for professional and free licenses.

We are sorry, that this has caused you some troubles and hope, that you still will have a great experience with our product.

I hope this could help. If not, do not hesitate to contact us again.

Cheers

Hanyuan

I know what you say.

But I use both Teamviewer 14 on my phone and my computer.

They are both 14 ,but can not connect.

Hanyuan

By the way, your sales (+61 8 8394 5900) are very ruldely. In an imperative tone, he said that if I wanted to use it normally, I would return the old version. Then, with a very cold tone, he said now we only discuss whether to buy a new license.

Is it my fault to have such a thing? Is that how you treat paying customers?

Hanyuan

Natascha

Dear @Hanyuan,

Thank you for your post and your replies. 

I hope my colleagues could help you?

If there are any further questions, please do not hesitate to contact us again  

Best,
Natascha

Hanyuan

Yes, the Chinese team contacted me. Thank you.

Natascha

Perfekt Thank you!