Get rid of Teamviewer upgrade notification

Bakros

Hi:

I work in a small-medium company (like 100 users). We have a couple of teamviewer 13 premium licenses and we use them to support all the users.

Recently we are having some issues to connect to the user computers because their Teamviewer have been upgradeted to Version 14, we check and that happen because Teamviewer 13 is asking to the users to upgrade to version 14 with a small but annoying message. We don't have version 14 licenses and we won't buy new liceses soon, so this is a problem for us.
Is there any way to get rid of the notificacion message so the users don't trigger the upgrade?

Regards

DomLan

Hi @Bakros,

I expressed myself badly when I talked about customizing the criteria. This is feasible at the setup distribution level, but for custom modules (Host, QuickSupport).

In your case I guess you refer to the standard TeamViewer client setup. In this case you can apply the same policies, but acting on the individual users present in your TeamViewer domain. Visit the management console (https://login.teamviewer.com), users and enter edit of one of them. Within the Permissions section, the last item allows you to create and assign a policy, that is a grouping of preset options.

I do not know if the labels correspond exactly to the language you used, but you should easily find the information I have indicated to you.

Regards

DomLan

Hi @Bakros,

this knowledge base is for auto update. Reverse for disable.

If you use a custom package client setup for your users, you can instrumentate it with specific criteria set.

Regards

Bakros

Hi: 

Thank you for the advice. I actually applied a policy to deny the upgrade to Version 14 to all users. Anyway, I would like to know how can I create a custom package client? I was looking for it but I didn't find the feature. Could you please help me? thanks!

Regards

DomLan

Hi @Bakros,

I expressed myself badly when I talked about customizing the criteria. This is feasible at the setup distribution level, but for custom modules (Host, QuickSupport).

In your case I guess you refer to the standard TeamViewer client setup. In this case you can apply the same policies, but acting on the individual users present in your TeamViewer domain. Visit the management console (https://login.teamviewer.com), users and enter edit of one of them. Within the Permissions section, the last item allows you to create and assign a policy, that is a grouping of preset options.

I do not know if the labels correspond exactly to the language you used, but you should easily find the information I have indicated to you.

Regards

Bakros

That was what I needed ! Thanks!