No meeting-id and password shown in personal QuickSupport

PonteNet
PonteNet Posts: 2
edited May 2023 in General questions

In our own made QuickSuport module ist no meeting-id or password shown. There are two other fields called "meeting-code" and "your name". How can we fix this?

Tagged:

Comments

  • Femert
    Femert Posts: 3

    Hey PonteNet,

    sounds to me like you created a Quick Join module instead of a Quick Support module.
    The red marked button lets you create the desired module.

    teamviewer_quick_support.JPG

    Best regards!

  • PonteNet
    PonteNet Posts: 2

    Hi Femert,

    thx for your fast response.

    I choose QuickSupport, but, now I see, the content of the window corresponds with a QuickJoin Module. Strange... Do you have any idea how this can happen?

    05-12-_2018_16-18-41.png

    Best Regards, PonteNet

  • JeanK
    JeanK Posts: 7,033 Community Manager 🌍

    Hello PonteNet,

    hello Fermet,

    and thank you for your messages.

    If you create a customized QuickSupport through your Management Console, it is normal that it generates a session code. When the remote side will open your link, the support request will automatically be sent to you (more specifically to your account), as the customized QuickSupport is directly linked to it. The request will be displayed in the group of devices in which you've assigned the module to.

    If you want to use the classic TeamViewer connection mode, with an ID and a password, you need to use the standard QuickSupport, which you can download here.

    I hope this could help. If not, do not hesitate to contact us again.

    Cheers

    Community Manager

Trustpilot

Categories

This Week's Leaders