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Captcha/I'm not a robot... Please... remove this from servicecamp!! or make it just an option!!

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Accepted answers

SophE

Hi @Jintram and @Emiralp,

Thank you for your patience and for your feedback on this behavior.

Our product teams have identified the root cause of the CAPTCHA loop on macOS and have already implemented a fix. This resolution is included in the latest TeamViewer Remote update.

Please make sure to update TeamViewer Remote to the newest available version and try signing in again.

We appreciate you bringing this to our attention and thank you for your understanding while we worked on a solution. If you still notice any unexpected behavior after updating, feel free to let us know here in the thread.

All the best,
Sophia

SophE

Hi @Emiralp,

Thank you for sharing these details!

Our teams are actively working on this behavior, and we'll share an update in this thread as soon as new information becomes available.

In the meantime, you can try the workaround shared by @Chisa_R in the accepted answers here:

https://community.teamviewer.com/English/discussion/143280/can-039-t-login-to-app-on-mac

If you notice any additional patterns, feel free to share them here. We're monitoring this topic closely and are here to support you.

Best,
Sophia

SophE

Hi @Jintram,

Welcome to the TeamViewer Community, and thank you for bringing this to our attention. I'm sorry to hear how much time you spent trying to get through the CAPTCHA.

This behavior is already known internally, and our development team is currently looking into it and working on a fix. We'll provide an update in this thread as soon as new information becomes available.

To help us better understand your specific case, could you share a few additional details?

Which operating system are you using?
Which TeamViewer version are you running?
Where did the CAPTCHA appear?

Any extra information will help us narrow it down while the teams continue their investigation.

Thank you again for your patience. We're monitoring this closely and are here to help.

Best,
Sophia

All comments

SophE

Hi @Jintram and @Emiralp,

Thank you for your patience and for your feedback on this behavior.

Our product teams have identified the root cause of the CAPTCHA loop on macOS and have already implemented a fix. This resolution is included in the latest TeamViewer Remote update.

Please make sure to update TeamViewer Remote to the newest available version and try signing in again.

All the best,
Sophia

SophE

Hi @Emiralp,

Thank you for sharing these details!

Our teams are actively working on this behavior, and we'll share an update in this thread as soon as new information becomes available.

In the meantime, you can try the workaround shared by @Chisa_R in the accepted answers here:

https://community.teamviewer.com/English/discussion/143280/can-039-t-login-to-app-on-mac

If you notice any additional patterns, feel free to share them here. We're monitoring this topic closely and are here to support you.

Best,
Sophia

Emiralp

[Bug] invalidCaptchaResponseToken error on macOS – unable to log in

Hi,

I'm unable to log into the TeamViewer desktop app on macOS. After entering my credentials and completing the reCAPTCHA, I immediately get the following error:

invalidCaptchaResponseToken

Environment:

OS: macOS
Client: TeamViewer native app (isNativeClient: true)
Build timestamp: 2512031234

What I observe in the logs:
The captcha flow actually completes successfully on the client side — the log shows captcha succeeded and submitting form with captcha with a valid token. However, the server rejects it with invalidCaptchaResponseToken.

Relevant log excerpt:

[70]: captcha became ready
[70]: executing captcha
[70]: captcha succeeded
[70]: submitting form with captcha
[50]: captchaResponse: 0cAFcWeA6LjnMyiP...

The reCAPTCHA token is generated and sent, but the authentication endpoint appears to reject it. This could be a token expiry issue between generation and submission, or a server-side validation problem.

Has anyone else encountered this? Any known workaround?

Thanks

SophE

Hi @Jintram,

Welcome to the TeamViewer Community, and thank you for bringing this to our attention. I'm sorry to hear how much time you spent trying to get through the CAPTCHA.

To help us better understand your specific case, could you share a few additional details?

Which operating system are you using?
Which TeamViewer version are you running?
Where did the CAPTCHA appear?

Any extra information will help us narrow it down while the teams continue their investigation.

Thank you again for your patience. We're monitoring this closely and are here to help.

Best,
Sophia

Jintram

I just spent over 40 minutes trying to pass the CAPTCHA, and it fails all the time. I did NOT get through.

I know what a crosswalk or fire hydrant or motorcycle is.

I am human.

Please fix this.

PPFTEAMVIEWER

Find a new captcha provider. Your current provider is an ABSOLUTE TIME WASTER. I loose approximately one hour per week, clicking captcha squares when I could be managing users and devices, because of how quickly the Management Console auto-logs me out, and how bloody sodding god awful the captcha images are to resolve.
I will be RESUBMITTING THIS EXACT FEEDBACK every time I am forced to spend more than 30 seconds clicking captcha squares to access your Management console.

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