NO ID or Password displayed - MAC

Priest1972
Priest1972 Posts: 2
edited May 2023 in General questions

First time poster.

I have two mac mini's, both running High Sierra and neither of them want to produce IDs or random passwords. I had teamviewer 11 running fine, until I upgraded them to 13 then problems showed themselves. 

I've tried:

  • Manual uninstall (remove all .plist associated to TV)
  • Uninstall via TV
  • Followed ITBros ([link removed per Community Guidelines])

Now I've ran out of options and I am in no position to re-install OS because to my understanding ID's are generated by MAC addresses. I pay for this service, so any help would be appreicated!

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Comments

  • Priest1972
    Priest1972 Posts: 2

    Nobody has a solution?

     

    Happy new year....

  • Natascha
    Natascha Posts: 1,591 Moderator ☑

    Hi @Priest1972,

    Thank you for your post and welcome in our Community. 

    I guess, you have an active internet connection on the two devices? Can you try to deactivate the security programs like firewalls on the devices and try to install it again? 

    If you use a proxy server, please deactivate the proxy and try it again. 

    If nothing helps and you are a paying customer, please submit a ticket for our support team via "Submit a Ticket". 

    Have a great weekend and all the best :) 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • kater
    kater Posts: 1

    Hi,

    Did you find a solution for that?

    Same problem both servers on High Sierra

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