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too many connections

hi I have a premium account: 8 users that connect to the 2 servers... all the users listed in the management console and logged,  after some connections, users cannot connect due to too many connections to the server, so I have to go to the management console and in my computers/connections delete all the connectons pending to enable the connection... Is it correct? why the connection still pending when the user close them?

thanks Flavio

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