license features

gfriedland Posts: 2 ✭✭
edited May 2023 in General questions

We use a corp. license on a thousands of machines.  We have one group of 300 where we have a provided an addional login for our client.  When our client logins they are unable to perform features like blank out screen etc. I think they were able to before we upgrade their remote system to the most current.  The hosts are still in the range of 11.xx to 13.xx.



  • Yuri_T
    Yuri_T Posts: 2,249 [Former Staff]

    Hi @gfriedland,

    Thank you for posting.

    1) If you are not able to use the black screen feature even you sign in with an account associated with a license though, please visit this article.

    2) if your client signs in with a free version of an account, unfortunately, a license is required in order to use the black screen.

    When using the black screen feature, please make sure to sign in with an account associated with a license.

    Hope this information will be helpful for you.

    Best regards,


    Former Japanese Community Moderator
  • gfriedland
    gfriedland Posts: 2 ✭✭

    How long has it been like that?  Did that just get changed recently?