Doubts to implement service
First of all, I apologize for the language. I do not know how to speak English very well - or almost nothing being more sincere yet - so I turned to the Translator. I hope you make me understand.
As I have many difficulties related to Teamviewer, and without Local Support (Brazil) I took the liberty of opening this Topic.
I do this, a lot in the face of three situations that currently prevent me from fully implementing the tool in our company. These three situations did not know exactly how to move apart or not. As I see very much, it is about the role of the Administrator and the Administrator of the Company, I did it together.
So, I organize it below and I'll forward it, but to help me, but to tell me where to go, so that we can complete this implementation process as quickly and efficiently as we know what the tool has.
We realize that in order to actually implement Teamviewer in our park, ideally we can create a "QuickSupport", which makes it easier not only to distribute but also to operate on the part of the user.
It happens that when creating "QuickSupport", develop and implement relevant policies, it is verified that if I have two owners creating, there is possibility of having then, two different configurations.
In order not to have this error, we even thought to make available via internal website, to centralize the "QuickSupport" you want.
In this way, my doubt is:
First - If this evaluation is correct. If the Policy Developer and the Owner must necessarily be the same, lest such already-reported differences occur.
And if there is any kind of help for the treatment and permission of the groups.
2) Question regarding Groups
The created groups do not belong to Corporation but to the user? When a user creates a group in the Management Console, it is not automatically available to all Support users, but only if shared.
Guidance is a user with only Administrator profile to create groups, add rules, groups, log in to the software, anyway, be responsible for the Console?
3) Adding Computers
After adding Computers, it is also not available to all other users who support. How do you make this happen for everyone?
When you edit it, the Advanced tab displays the message: "Not all custom fields have been defined. You can create them in the administration menu of your company or ask your administrator for help."
Well, finally, I hope you made me understand. I am at your disposal for any doubts that may arise.
Thank you very much