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incompatible teamviewer versions

My laptop has ver 14.1.3399 running Windows 7. My android phone has version 13. However when I went to Google play store, android has 14.1.87. The update icon is grayed out and only option is open. 
Trying to use my android phone to connect to my laptop and getting that incompatible error and can't connect. 
This is the free version. 
Please advise and thank you


  • Natascha
    Natascha Posts: 1,292 Senior Moderator

    Dear @georgiejr,

    Thank you for your post. 

    Can you please try to uninstall the app completely and reinstall it from the play store?

    Please let me know, if this worked. :) 


    German Community Moderator [on Parental Leave 🙋‍♀️]
  • Thank you Natasha. Problem solved. Guess my desktop was just late in updating
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