New tickets, using own mailserver slow

Peter_AB

Greetings

The poll of new mails if setting up "own mailserver" seems to be very slow. At least 40-50 minutes.

Is this by design or is there a way to change it?

 

Peter

 

Yervand_PM

Hi All,

yesterday we released improvments to fix this performance issue with emails processing.

Please check from your side as well and let us know if you face any issues.

 

 

techopotamus

Also experiencing this issue. Please advise. This is way too slow.

techopotamus

It's working much better for me now. Only a couple of minutes before it's showing up.

Peter_AB

15-16 minutes today for a test.

From mail to case in Servicecamp.

And the mail had arrived in the mailbox within a short moment.

Peter_AB

Tickets are still very slow to be generated from the mail.

 

Today I started getting rejection emails, it says that the email address that I tried to mail, doesn't exist.

 

Any problems we should be aware of?

 

KogoHogan

I have an email sitting in the mailbox for two days - it's not showing up in ticketing! Wassup?

Yervand_PM

Hi All,

yesterday we released improvments to fix this performance issue with emails processing.

Please check from your side as well and let us know if you face any issues.

 

 

Peter_AB

Great.

A test showed that it took about 3-4 minutes. It's a great improvement, thanks

 

If we could get it under 1 minute, it would be fantastic!