computers disappear from account list
I'm new with the TV11 Premium license. I've created a personalised "QuickSupport"-Module. The customers can download the software linked on our website as soon as the need it. The connection can be established und appears in the computer list of my TV account. Everything runs correctly until this point.
After the session is over the customer closes the TV. After a view hours the computer disappears in the list of my TV account, without an information of doing this. It confuses me.
Why is this happening?
Thanks for any hint. :-)
Greetings from Switzerland