I am beign told my trial version is over, but we bought a license about a month ago.

JimmyNipper

Natascha

Hi @JimmyNipper,

Thank you for your message. 

Did you already activate your license on a TeamViewer account? If so, please make sure that you are signed in to your Computer & Contacts list in the locally installed TeamViewer software. 

Please do not hesitate to contact us again, if you have any further questions. 

All the best, 
Natascha

JimmyNipper

Hello,

There seems to be something wrong, because I do remember activating the license to my computer. Here are the order details Order # **Please do not post TeamViewer IDs**

Our team has two people.  Now we are getting that the Trial Version has expired. This was purchased for 12 months. Not sure what's going on. 

Thank you

 

 

Natascha

Dear @JimmyNipper,

Thank you for your answer.

Can you please provide your order number in a Private Message?

And the email addresses you are using for your TeamViewer accounts. 

All the best, 
Natascha

JimmyNipper

Did you get my private message? 
Are these conversatons public? Really?

Natascha

Hi @JimmyNipper,

I didn't receive any pm yet. 

The posts in the community forum are public for sure  

So everyone has the possibility to find suitable answers to an individual question - if it was discussed in the past. 

Best, 
Natascha

JimmyNipper

I just re-sent my message. Thank you

JimmyNipper

Hi Natascha,

Did you get my private message, please? 

Thank you

Natascha

I got it. Thanks