Please advise as to the step(s) to recover a file deleted by End Point Protection.
Regards.
Hi @adowers
Thanks for the post.
Usually, Endpoint Protection will not delete a file, most of the times it will be quarantined. You can check the threat detail in the Management console or click on the Quarantine button in the Endpoint protection Tab.
If a file would be deleted it was deemed by the malware engine that a virus could not be disinfected and the next action is deleted. However, these cases are very rare and false positives for these cases are rare also.
Hello, here I know some ways to recover deleted files, but I am not sure whether they can work for you, you can just have a try.
1. Check your Trash nd backup
2. Use Ctrl+Z
3. Apply data recovery tool, like the Bitwar Data Recovery tool here.
I hope it can do something for you.
Dear @adowers,
Thank you for your post.
The recovering of a deleted file is not possible. But if that was a false-positive notification, please contact my colleagues for further investigation.
Have a great day and all the best, Natascha
