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How to recover deleted file?

Please advise as to the step(s) to recover a file deleted by End Point Protection.



  • Natascha
    Natascha Posts: 1,289 Senior Moderator

    Dear @adowers,

    Thank you for your post. 

    The recovering of a deleted file is not possible. But if that was a false-positive notification, please contact my colleagues for further investigation. 

    Have a great day and all the best, 

    German Community Moderator [on Parental Leave 🙋‍♀️]
  • Hello, here I know some ways to recover deleted files, but I am not sure whether they can work for you, you can just have a try.

    1. Check your Trash nd backup

    2. Use Ctrl+Z

    3. Apply data recovery tool, like the Bitwar Data Recovery tool here.

    I hope it can do something for you.

  • Stanislav
    Stanislav Posts: 297 Staff member 🤠

    Hi @adowers 


    Thanks for the post. 

    Usually, Endpoint Protection will not delete a file, most of the times it will be quarantined. You can check the threat detail in the Management console or click on the Quarantine button in the Endpoint protection Tab. 

    If a file would be deleted it was deemed by the malware engine that a virus could not be disinfected and the next action is deleted. However, these cases are very rare and false positives for these cases are rare also.

    Product Owner, Remote Management services.
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