All UK numbers are down

globalbloke
globalbloke Posts: 2
in General questions

Hi - All your UK numbers are down and we need to speak to your guys urgently, any other numbers we can try?

Comments

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi @globalbloke 

    We are currently not reachable via telephone due to a general regional outage in the telephone infrastructure. We are working on the resolution together with the provider.

    Sorry about that!

    We will keep you posted,

    Esther

    Former Community Manager

  • brucknerj2019
    brucknerj2019 Posts: 1

    Your Telephone lines in Austria and Germany seem to be down, too

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi @brucknerj2019 

    Yes - all lines are unfortunately not reachable at the moment, but we´re working on it!

    Submitting tickets, however, works as usual :-) Submit a ticket 

    Thanks and sorry, Esther

    Former Community Manager

  • globalbloke
    globalbloke Posts: 2

    I have submitted tickets last night and this morning, nothing back from you yet.

  • Esther
    Esther Posts: 4,051 Staff member 🤠

    Hi all,

    The telephone service providers in Germany are currently still experiencing technical difficulties.

    However - in the last two hours we are receiving your calls again successfully.

    Still, if you are having trouble reaching us: Please bear with us, and we hope to be fully reachable again in a couple of hours.

    We are sorry for the trouble caused.

    Thanks for your patience and best,

    Esther

    Former Community Manager

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