Goodmorning . Since yesterday I am unable to connect to clients using the webconnector. Every ID I try sais that teamviewer is not running on the remote pc. If I try to connect via the application , it's working.
Thank you for your message.
We have forwarded your case to the responsible colleagues and are waiting for an answer. I'll contact you as soon as I have new information.
Please be a little bit patient in this case. Thank you very much!
All the best,Natascha
Thanks again for your patience.
We were able to identify and resolve the malfunction. This means that now everyone has the possibility again to establish a connection via the Web Connector.
I am pleased that everyone can work with it now. You are always welcome to make further inquiries through the forum at any time.
I wish you all a nice Thursday and already a relaxing weekend.
Hi @Dennisbest ,
Thank you for your patience.
We were able to identify the malfunction and will fix it tomorrow during the day if everything is alright.
I'll keep you up to date.
If you have further questions, feel free to contact me again.
I wish you a great Wednesday.
It seems that after having been fixed last two days, the issue is back today ! I'm not able to connect and I'm having the same error message stating that Teamviewer not running on parnter PC.
Hello. I can't connect using TeamViever Web Connector. It give me an error with all computers. I need it because TeamViewer does not support version 12 anymore and I can't install it on my Mac.
24.03 18:14:37,267: MC.connect: master9.teamviewer.com24.03 18:14:37,415: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]24.03 18:14:37,415: MC.connectHandler: [Event type="connect" bubbles=false cancelable=false eventPhase=2]24.03 18:14:37,458: MC.requestRouteResponse: NOROUTE_LoggedOut24.03 18:14:37,458: CT.requestRoute: no route, error=LoggedOut24.03 18:14:37,459: ConnectionThreadEvent fatal error: На компьютере партнёра не запущен TeamViewer.24.03 18:14:37,459: ConnectionThread closed24.03 18:14:37,459: ClientGUID:24.03 18:14:37,460: m_ComSessionAfterEnding: false24.03 18:14:37,460: m_connectionAlready Suceeded: false
Thank you all for your feedback.
As we mentioned earlier, we resolved the malfunction last week.
Due to technical reasons, it was necessary to implement a rollback so that the Web Connector will not work again.
I apologize for the inconvenience this may cause and ask for your patience until we can fix it.
Needless to say, I will keep you up to date here. Would it be possible for you to connect via the client or use the TeamViewer Portable for so long? We'll do our best to help you get back to work as usual.
Thank you very much for your patience and wish you a good start into the new week.
apparently not. Its still not working.
it is not working
Since tuesday, i can't connect to remote pc-s with Web Connector. It always says authentication error. But the password and the ID is correct. It's my fault, or system error?
I can't connect to remote PC-s via Web connector. It says always authentication failure! A The ID and the password is correct! Please Help me! I try it in Internet Explorer and Google Chrome too.
UPDATE: It works in firefox! But why don't work with IE and Chrome?
It looks like you're new here. If you want to get involved, click one of these buttons!