Outlook Meeting addin not working in TV14

DariuszG

Hello,

I am not sure when the addin stopped working, probably after I updated to new office 365. I have reinstalled Team Viewer 14 and reapplied addin, but it is still not working. I have loaded TeamViewerMeetingAddinShim.dll other don’t work on my Outlook. I have TeamViewer 14.2.2558 and Outlook for Office 365 MSO (16.11231.20164) 32-bit.

[logs removed per Community Guidelines]

Can you please help?

 

 

Thank you

DariuszG

Here is the logfile:

2019-03-28 08:47:58.710 [R] Outlook version:       16
2019-03-28 08:47:58.711 [R] Outlook language:      en
2019-03-28 08:47:58.711 [R] Microsoft.NET version: 4.0.30319.42000
2019-03-28 08:47:58.711 [R] AddIn version:         14.2.2558
2019-03-28 08:47:58.726 [R] Add-in startup completed.
2019-03-28 08:47:58.730 [R] Outlook is currently not connected (olCachedDisconnected). Initialization will be delayed.
2019-03-28 08:48:27.777 [R] Button action: create new TeamViewer meeting.
2019-03-28 08:48:27.810 [R] Event sink: No meeting ID found. Creating new one...
2019-03-28 08:48:27.810 [R] Creating remote meeting...
2019-03-28 08:49:29.903 [E] Could not access TeamViewer API. No API installed? (HRESULT: 8000FFFF)
   at System.RuntimeTypeHandle.CreateInstance(RuntimeType type, Boolean publicOnly, Boolean noCheck, Boolean& canBeCached, RuntimeMethodHandleInternal& ctor, Boolean& bNeedSecurityCheck)
   at System.RuntimeType.CreateInstanceSlow(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
   at System.RuntimeType.CreateInstanceDefaultCtor(Boolean publicOnly, Boolean skipCheckThis, Boolean fillCache, StackCrawlMark& stackMark)
   at System.Activator.CreateInstance(Type type, Boolean nonPublic)
   at System.Activator.CreateInstance(Type type)
   at #=qYsH3yjifIIaj2hQfo4luW_9kUCzy6eMNxf96Xt6feXB46btxY9rNd0tHh0OiV2A9.#=qKbUrtjz$EE2T$J4e49qgLA==()
Retrieving the COM class factory for component with CLSID {877D726A-5456-4171-9CDB-0DAB3AFFE07F} failed due to the following error: 8000ffff Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED)).
2019-03-28 08:49:29.924 [R] Outlook is now connected. Reinitialize.
2019-03-28 08:49:31.269 [R] AllPublicFolders:      not found
2019-03-28 08:49:39.054 [R] Exchange mode:         olCachedConnectedFull
2019-03-28 08:49:39.054 [R] Exchange version:      15.20.1750.10
2019-03-28 08:49:39.054 [R] Calendars:             3
2019-03-28 08:49:39.054 [R] Store is cached:       True
2019-03-28 08:49:39.054 [R] Store is open:         True
2019-03-28 08:49:39.055 [R] Event: New explorer.
2019-03-28 08:49:47.375 [E] Create new meeting: Unlocking the TeamViewer API failed!
   at #=qYsH3yjifIIaj2hQfo4luW_9kUCzy6eMNxf96Xt6feXB46btxY9rNd0tHh0OiV2A9.#=qKbUrtjz$EE2T$J4e49qgLA==()
   at #=q_iNODy5Xb4vyEJTXtHZiqBcWS09XgJ0b9_z455tYJyCRiBBuHK_f4YvQlXuf$vEA.#=qgTWRVK7DjiB4OgSSVW0U7w==()
   at #=qoTiMvLG8FLRDop8FEeiUsAOvNgwYsfelTC7nL2olVrLeQyZy392sV8zL94D9gdZl.#=qyqz3McDN8UpoQ8aoAVReuqC8Vns6URgfRAsY1T$3SCE=()
   at #=qJ55m5IgbSH83XsQ3Ssxr9rPh4tAQ5NsmGEpxFvefQiR5lHdHXC$CDD2kCXyyuWnK..ctor(AppointmentItem #=qW$e6DE0v7rpOkZmw0wBQVQ==, #=qoTiMvLG8FLRDop8FEeiUsAOvNgwYsfelTC7nL2olVrLeQyZy392sV8zL94D9gdZl #=qNifMJK4dSLqG$6p3q3UeuQ==)
   at #=qJ55m5IgbSH83XsQ3Ssxr9rPh4tAQ5NsmGEpxFvefQiR5lHdHXC$CDD2kCXyyuWnK.#=qHMx6l4kZBjY42sEsio_YUOGJQWT9kn3DX0x$Pen8EJo=(AppointmentItem #=q6aunMnb7j5JquITY7JBPHA==, #=qoTiMvLG8FLRDop8FEeiUsAOvNgwYsfelTC7nL2olVrLeQyZy392sV8zL94D9gdZl #=qvY_uNL$rKIj8xAGegAHBWw==)
   at TeamViewerMeetingAddIn.AddIn.#=qZ1QMER__7$dAgqkTndhZLKpFlD8xY7yldZyJqKC147I=()
Exception of type '#=qOk8U1x43vnJzdtUs$XCJAFsBSBwUj3yaXPeS0t6CfDbeaGzQarVh0jM$IC_3AVz9QnP9ZB$WCAAt4go6SSuYYw==' was thrown.

support_Cetim

Hello.

I have the Same error on Windows 10 x64 v1709 (OS Build 16299.1029) and TV 15.2.2558.

Teamviewer complement is activated in Outlook and Teamviewer advanced options.

Error message :

"The action could not be executed.
Please reinstall Teamviewer to resolve this issue. If this problem persists, please contact support@teamviewer.com for more assistance."

rather laconic!