Blank screen or Fuzzy screen

inovateam

I've described my issue (with printscreen image and report) in the #2813949 ticket.

Since the update to the new version (12) I can'g give any kind of support to some customers because I cannot see the host screen (it's blank or fuzzy).

It's important. Please anser me.

Best Regards,
José Ferreira - InovaTeam

Julia

Hi inovateam!

This behavior is was a bug in the version 12 Beta. You can also look at the post Teamview version 12.0.70002 Beta using grayscale issue (not working) 

We published a new version 12 in which this bug should be fixed -  please update TeamViewer.

Cheers,

Julia

inovateam

The update solves the problem.

Thank you!

mLipok

To solve this problem I use "Optimize for quality" or "Optimize for speed" button.

This change current screen to proper quality.

G-Rega

Not a good solution. The picture is a little bit better, but still at least a half of screen is not OK.

mLipok

With one case I had the same problem (my solution wont work), but after closing connection and opening again + using my solution this was succesfully fixed.

To other members who confirm alredy by pressing "Me too": please confirm if my solution works or not in your case.

inovateam

Thanks for the answer but I'm afraid your suggestion it's not enough to solve the problem.
With the v11 we don't have any problem...
It's possible to downgrade?...

Julia

Hi inovateam!

This behavior is was a bug in the version 12 Beta. You can also look at the post Teamview version 12.0.70002 Beta using grayscale issue (not working) 

We published a new version 12 in which this bug should be fixed -  please update TeamViewer.

Cheers,

Julia

inovateam

The update solves the problem.

Thank you!