How to Reset ID from computer ?

kohp
kohp Posts: 1
edited May 2023 in General questions

Hello,

How do I reset a teamviewer ID from computer Macbook Pro 13" Late 2013 running version OS 10.14.4?

I have passed on this computer to one of our ministry member, but when opening up teamviewer it shows the exact same ID 918 *** **** than my new personal computer. The Computer passed on has my main user profile deleted, and we created a new user profile for him. So, when I do need to assist our church member for personal purpose, it becomes impossible because the computer passed alone is having same Id like mine, and system says cannot connect to your own computer.

Please advise. Thanks

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  • JeanK
    JeanK Posts: 7,034 Community Manager 🌍

    Hello @kohp,

    Thank you for your message.

    You will find all the information you need in our Knowledge Base article here: How do I use TeamViewer on cloned systems?

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers

    Jean

    Community Manager

Trustpilot

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