Tickets automatically close

MRomero

Hello,

We need to change the time when an open ticked status automatically changes to closed.

How can we do it?

Many thanks in advance.

MRomero

Hi,

Just after posting this topic I found out how to do it.

Just in case it could be useful to others, the option is in Administration-->Inboxes-->Edit the desired inbox. There you can find the option Auto close ticket.

MRomero

Hi,

Just after posting this topic I found out how to do it.

Just in case it could be useful to others, the option is in Administration-->Inboxes-->Edit the desired inbox. There you can find the option Auto close ticket.