Tickets automatically close

MRomero

Hello,

We need to change the time when an open ticked status automatically changes to closed.

How can we do it?

Many thanks in advance.

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Accepted answers

MRomero

Hi,

Just after posting this topic I found out how to do it.

Just in case it could be useful to others, the option is in Administration-->Inboxes-->Edit the desired inbox. There you can find the option Auto close ticket.

All comments

MRomero

Hi,

Just after posting this topic I found out how to do it.

Just in case it could be useful to others, the option is in Administration-->Inboxes-->Edit the desired inbox. There you can find the option Auto close ticket.

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