remote access

I am unable to get into my moms computer as its asking me for passord, I'm putting in what I thought was my set up password and its denying me saying its not correct.

When I go to her house, where exactly do I need to go (in teamviewer) ...what tab to check this and be sure I can get in next time I try from my house?


Please give me simple steps as i'm not a techy...........Thanks for your help


  • Kerstin_PO
    Kerstin_PO Posts: 78 Staff member 🤠

    Hi @abb516,

    just go to the menu bar in the TeamViewer client to Extras > Options. Select "Security" on the left hand side in the opening window. In the first part on the right hand side you can set the "Personal password".



    Product Owner TeamViewer Core