Full control
Hi, I have a problem that I can't solve: I installed TeamViewer on iMac27, the host connects regularly but has no mouse control. Can you help me please?
Best Answers
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Hello @dani0548,
Thank you for your message.
My guess would be that your remote Mac is running on Mojave. With this new version of Mac OS, you need to go through a permission process that allows full control on your device.
You will find all the information you need in our Knowledge Base article here: How to control a Mac running macOS 10.14 Mojave
I hope this could help. If not, do not hesitate to ask your questions here.
Cheers
Jean
Community Manager
5 -
Perfect, it works! I asked the question because I have two of the iMac 27 with Mojave and the first one worked regularly.
Thank you
6
Answers
-
Hello @dani0548,
Thank you for your message.
My guess would be that your remote Mac is running on Mojave. With this new version of Mac OS, you need to go through a permission process that allows full control on your device.
You will find all the information you need in our Knowledge Base article here: How to control a Mac running macOS 10.14 Mojave
I hope this could help. If not, do not hesitate to ask your questions here.
Cheers
Jean
Community Manager
5 -
Perfect, it works! I asked the question because I have two of the iMac 27 with Mojave and the first one worked regularly.
Thank you
6
