Unable to login from iOS (account has been locked)
Hi, I could not find anyone reporting a similar issue. I'm hoping someone can help.
I currently have TeamViewer installed in 4 computers and an iPhone. Everything was working fine until 2 weeks ago.
Now the mobile version (latest update from the app store, latest iOS 10.1) won't let me login. When I try to login I get a message saying my account has been locked (full message in the attached image).
I was able to use it fine after updating to iOS 10 and the problem appeared before updating to the latest TV version, so it doesn't looks like a compatibility issue.
Does anybody has any advise? I don't think I need to really reset my account since I'm able to login fine from the desktop apps and the browser.
Comments
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Hi Diegus83,
Thank you very much for your post.
Safety is always our primary concern. For this reason I kindly request you to reset your password.
Please go to https://login.teamviewer.com/LogOn and type in your email addresse:
After that, please click on "I forgot my password" and so you can reset it to get access to the TeamViewer account.
Please see for further informations:
https://www.teamviewer.com/en/support/password-reset/
I hope that was helpful :smileyhappy:
Did my reply answer your question? Please accept it as a solution to help others, Thanks.
Reyhan1 -
Hi Reyhan, thanks for your reply.
Unfortunately this didn't fixed the login problem. I followed the "I forgot my password procedure", generated a new password, logged in with no issues on the website, then tried on the iPhone app and the same error message show up again.
I should add that I have the second factor on for my account if that makes any difference.
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