Unable to login from iOS (account has been locked)

Hi, I could not find anyone reporting a similar issue. I'm hoping someone can help.

I currently have TeamViewer installed in 4 computers and an iPhone. Everything was working fine until 2 weeks ago.

Now the mobile version (latest update from the app store, latest iOS 10.1) won't let me login. When I try to login I get a message saying my account has been locked (full message in the attached image).

I was able to use it fine after updating to iOS 10 and the problem appeared before updating to the latest TV version, so it doesn't looks like a compatibility issue.

Does anybody has any advise? I don't think I need to really reset my account since I'm able to login fine from the desktop apps and the browser.

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Diegus83

Hi Reyhan, thanks for your reply.

Unfortunately this didn't fixed the login problem. I followed the "I forgot my password procedure", generated a new password, logged in with no issues on the website, then tried on the iPhone app and the same error message show up again.

I should add that I have the second factor on for my account if that makes any difference.

Reyhan

Hi Diegus83,

Thank you very much for your post.

Safety is always our primary concern. For this reason I kindly request you to reset your password.

Please go to https://login.teamviewer.com/LogOn and type in your email addresse:

After that, please click on "I forgot my password" and so you can reset it to get access to the TeamViewer account.

Please see for further informations:

https://www.teamviewer.com/en/support/password-reset/

I hope that was helpful :smileyhappy: