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TeamViewer Enterprise Password

Hi ,

We have teamviewer enterprise and more than often, we start getting a teamviewer authentication prompt when connecting to users machine. We are able to connect just by clicking on the computer fine and then suddenly the teamview authentication prompts for the password box, not sure what trigges the prompt, to fix we unistall\reinstall the host on the users machine and then were able to connect until the next time. Any assistance will be helpful. Thanks