QuickSupport predefined password stopped working
We use a custom QuickSupport module that our customers can download. We also provided a predefined password which worked fine until last friday. All of a sudden we received a password failed message. I've tried to set a more complex password but that doesn't solve the problem. And yes, i've triple checked the password but it keeps failing. We now changed our quicksupport to random password and that seems to work fine. But we would like to use a predefined password again. Can you please help us with this issue ?