McAfee Total Protection 2017

GALAN

This post is to help solve a problem I just had with remote access to a Windows 10 computer running McAfee Total Protection 2017.

After logging into the remote computer's admin account, I started a custom virus scan using that computer's installed McAfee Total Protection (2017).  The scan was initiated as a foreground process.  After a short period of time I lost connection to the remote computer.  After reconnecting, with the assistance of a friend at the remote end, I checked both the Windows Event logs and the Teamviewer logs.  The Windows logs showed the system had crashed, and the Teamviewer logs showed the internet connection was lost.  I started again and experienced the same disconnection and system crash.

My best guess about what was happening was that McAfee was not giving Teamviewer enough access to resources to run a remote session and ultimately the conflict between the two caused the Windows system to crash; I do not know which of the two caused the crash..

My resolution to solve the problem was to run a "Custom Scan" and set the McAfee scan's checkbox for "Scan using minimal resources."  The connection stays up and the McAfee scan runs successfully.

Hope this helps someone else.

Julia

Hi GALAN,

Thank you very much for this post I hope it will also help other users!