Requesting password with 'keep me logged in' set

Bob357
Bob357 Posts: 5
edited May 2023 in General questions

I have Teamviewer 14 on my Mac.

I have the 'keep me logged in' setting set but every time I open Teamviewer it is asking for my password. 

Not the password for a remote system, just the account password.

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Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Bob357,

    There are two situation we need to distinguish.

    • Closing TeamViewer (only the app) and reopen it. In this case, TeamViewer should not ask you for the login credentials again.
    • Restart the computer, reopen TeamViewer In this case, TeamViewer will always ask you to login with your login and password, even though you have ticked the box.

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers

    Jean

    Community Manager

  • Bob357
    Bob357 Posts: 5

    If the Mac was restarted and Teamviewer is asking for the login info, is the Mac still available to be remote accessed ?

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Bob357,

    You only need to be logged into your TeamViewer account on the master side of the connection. Not on the remote side.

    If your Mac is the device that need to be remotely accessed, then you need to use the Wake-On-Lan. This will allow you to shut it down and to turn it on remotely.

    You will find all the information you need in our Knowledge Base article here: How does Wake-on-LAN (WOL) with TeamViewer work?

    I hope this could help.

    Cheers

    Jean

    Community Manager

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