Requesting password with 'keep me logged in' set

Bob357

I have Teamviewer 14 on my Mac.

I have the 'keep me logged in' setting set but every time I open Teamviewer it is asking for my password.

Not the password for a remote system, just the account password.

Find more posts tagged with

macOS

TeamViewer 14

Accepted answers

All comments

JeanK

Hello @Bob357,

You only need to be logged into your TeamViewer account on the master side of the connection. Not on the remote side.

If your Mac is the device that need to be remotely accessed, then you need to use the Wake-On-Lan. This will allow you to shut it down and to turn it on remotely.

You will find all the information you need in our Knowledge Base article here: How does Wake-on-LAN (WOL) with TeamViewer work?

I hope this could help.

Cheers

Jean

Bob357

If the Mac was restarted and Teamviewer is asking for the login info, is the Mac still available to be remote accessed ?

JeanK

Hello @Bob357,

There are two situation we need to distinguish.

Closing TeamViewer (only the app) and reopen it. In this case, TeamViewer should not ask you for the login credentials again.
Restart the computer, reopen TeamViewer In this case, TeamViewer will always ask you to login with your login and password, even though you have ticked the box.

I hope this could help. If not, do not hesitate to ask your questions here.

Cheers

Jean

TeamViewer Rise: The event for IT experts
Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…