I'm just looking for instruction on how to initiate a 'QuickSupport' remote session with a remote staff member. I just signed up for TeamViewer, had a fair pre-sales support conversation, paid the money for the annual subscription and then.... nothing. No support, no obvious method to accomplish the main task I stated on the pre-sales call that I need to accomplish.
This Community 'seems' okay, but it took me almost five minutes just to find a way to start a new post! I am really NOT impressed with TeamViewer so far. I just cancelled my **Third Party Product** subscription, and now I'm wondering if this was just a "grass is greener" situation...
All I want to do is initiate a remote session WITHOUT having any software pre-installed on the remote machine. I have TeamViewer installed on my machine, I've created a 'QuickSupport' module and have a custom URL. I texted the URL to the remote user, they entered it into their web browser and they said now there's just a spinning progress wheel. They clicked the "Retry" link, but nothing happens, just the spinning wheel...
I opened my TeamViewer app to see if there was anything I needed to do on my end. Nope. Nothing. In fact, it's like my app has no idea anything is going on and keeps wanting to connect to a 'Remote Partner Computer'.
What do I need to do to get this simple, primary task initiated? I found a doc on creating the QuickSupport module, that was easy enough I didn't need any assistance, but evidently ACTUALLY USING the QuickSupport module is something less obvious and has NO support document for?
Any help would be appreciated. Thanks.