teamviewer.com link icon
or
Ask The Community

Account compromised without e-mail confirming the device being added

My account and all computers on my list were accessed by unknown TW ID that finally led to over 20 ETH stolen... Don't know how, maybe attacker got access to my e-mail password but definitely not to UTC file...
1. confirmation e-mail to add device didn't arrive, yet device was able to control my laptop that was never granted "easy access".
2. I'm unable to find out the IP address of that TW ID through and unable to contact anyone...
3. I've changed password now and added 2FA but I'm still worried someone might be able to access my computers.

Comments

  • JoshPJoshP Posts: 398 Senior Moderator

    Hello @zeezoo 

    Thank you for reaching out to us regarding this matter.

    Please send an email to [email protected] with all pertinent information, so the appropriate team may look further in to this for you.

    Thanks in advance.

    Senior Community Moderator
Sign In or Register to comment.