downloading and getting 2 versions to connect
2 months ago I had TV version 12 set up on both my computers. All worked well until this week. When I tried to connect, TV blocked my connection until I downloaded the current version. I didn't want to do that because my computer consultant and I had realized that TV 12 and TV 13 were not going to connect with each other. Therefore we put TV 12 on both computers. BUT, at TV's insistence, I downloaded TV 14 to this computer. After that, I had no service whatsoever, including when I tried to get an icon my screen. My computer showed me that the last TV was installed in 2016, not 2019, implying that TV 14 had not been installed.
Today I tried to uninstall the old version and saw in my list of programs that TV 14 was miraculously there. At another time, I couldn't download a current TV UNLESS I uninstalled the existing one. Today it told me NOT to uninstall it if I was going to download again.
NOW question #1: I finally have TV 14 on this computer. But when I try to open it, I get “Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.” I’M THE ONLY ONE HERE, I DOWNLOADED IT, WHY CAN’T I ACCESS IT????
Question #2: If you can help me access TV 14 here, will it connect with TV 12 on my partner computer? Since TV 12 and 13 wouldn’t, I have to assume TV 14 and TV 12 won’t connect either. Without this connection, I have no way to download TV 14 on my partner computer UNTIL I’M THERE, obviously, at least a month from now.
Am I never going to be able to establish connection?
I’ve used TV for years and have had problems, but never like this. I’ve searched for a replacement and don’t find one. I need this program.
Can anyone help?