No trusted device confirmation email
We're having an issue with adding devices for unattended access. When adding a computer to computers & contacts the process :
"To ensure the continued security of your account, you need to first confirm this device is a trusted device.
We have sent you a confirmation email containing a device authorization link..."
does not succeed in sending the message. We've not been able to recieve the message even though it used to work,
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I have the same problem with my original account (this is just setup to be able to write this.)
I can non use the software, the management console och the forum.
And not activate two-way activation then I can not log in...
Please advice!
/ Hans
ps. I have started a new post with this poblem.
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Why am I getting constant stream of requests to add a trusted device when they have already been trusted "Yes, trust this device" and they show up in the management console?
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Hello @Mitch_childs2020,
If this issue keeps occurring, please open a ticket so our engineers can investigate:
Community Manager
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I have the same problem. Has this ever been solved?
Mike
HRD Software
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Having the same problem. Why has what used to be a very simple product turned into such a convoluted mess?
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Same problem here. I received them on a couple of devices, but then nothing. Still searching for a solution.
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Having same problem from Android app. So no incognito involved.
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