Quicksupport Assign to me showing wrong user account

jdemoccc
jdemoccc Posts: 3
edited May 2023 in General questions

so we have a corporate license for teamviewer 11. I have created a Custom Quicksupport package. when i have a user goto my link and download and run my custom quickbsupport package it opens on their computer and shows under my quicksupport folder in my teamviewer. I click assign to me and try to connect to the end user. The message will come on their screen but it says its coming from my personal account i believe before we switched to corporate. its not showing my work email here. Any idea how to change this from happending?

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