QuickSupport: Version out-of-date: Update the remote TeamViewer

marco_a_fischer
marco_a_fischer Posts: 1
in General questions

Hello Community,

whenever I try connecting to another Computer running the newest custom QuickSupport-Module, it says "Version out-of-date: Update the remote TeamViewer". When I x out that popup, the next message appears: "Unable to connect. Reason unknown."

I hope you can help me.

Best regarts and thanks in advance,

Marco

Comments

  • JeanK
    JeanK Posts: 7,037 Community Manager 🌍

    Hello @marco_a_fischer,

    Thank you for your message.

    Could you please try to:

    1. Reinstall the latest version of the QuickSupport via the link: TeamViewer QuickSupport
    2. Restart the TeamViewer service on your local computer

    Hint:
    - Execute "run", type "services.msc" and press OK
    - Now find TeamViewer, and restart it by doing a right click.

    Then, restart the TeamViewer application. It should work again.

    I hope this could help. If not, do not hesitate to contact us again.

    Cheers

    Jean Kinzler

    Community Manager

  • TyGeek97
    TyGeek97 Posts: 1

    @JeanK 

    i am having the same issue.

    when i try to use the download link it is not my custom one and on my end it says i need to buy teamviewer.

  • JeanK
    JeanK Posts: 7,037 Community Manager 🌍

    @TyGeek97,

    Thank you for your message.

    You seem to get the commercial use suspected message.

    This is something different.

    For this issue, please refer to the following article: TeamViewer thinks I’m using the software commercially!

    Cheers

    Jean

    Community Manager

  • mitcharseneau
    mitcharseneau Posts: 2

    @JeanK, I am having the same problem as @marco_a_fischer. Whenever I try to install quicksupport through a custom module on a remote computer, everything works fine until I try to connect. On the local end I get a notification that I have been assigned a service case, but when I try to connect via a remote confirmation, this message pops up:

    11.PNG
    followed by this message
    22.PNG

    I am using the latest version of teamviewer (14.5.1691). If you know how to fix this problem, please let me know. 

    Thanks,
    Mitch /\rseneau

  • H_Herbert
    H_Herbert Posts: 1
    @mitcharseneau wrote:

    @JeanK, I am having the same problem as @marco_a_fischer. Whenever I try to install quicksupport through a custom module on a remote computer, everything works fine until I try to connect. On the local end I get a notification that I have been assigned a service case, but when I try to connect via a remote confirmation, this message pops up:

    11.PNG
    followed by this message
    22.PNG

    I am using the latest version of teamviewer (14.5.1691). If you know how to fix this problem, please let me know. 

    Thanks

    This is a very informative blog for me. I am very much benefited after reading this blog. Keep sharing.

    mycfavisit
  • sarel
    sarel Posts: 1

    this solution does not work

  • itchibahn
    itchibahn Posts: 8

    I have Lifetime License, and has the same issue as @marco_a_fischermitcharseneau. I've search through the community, but seems there's no solution to this problem, yet.

  • ÆGIS
    ÆGIS Posts: 2

    Same problem for us. Was this ever solved by teamviewer ?

    teamviewer-error.PNGteamviewer-error2.PNG

  • mitcharseneau
    mitcharseneau Posts: 2

    @ÆGIS No, I wish there was a way to get in direct contact with the support team, but unfortunately we just have to wait until someone solved the issue here.

  • andrea72
    andrea72 Posts: 1

    no one was able to solve the problem?

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