QuickSupport: Version out-of-date: Update the remote TeamViewer

Hello Community,

whenever I try connecting to another Computer running the newest custom QuickSupport-Module, it says "Version out-of-date: Update the remote TeamViewer". When I x out that popup, the next message appears: "Unable to connect. Reason unknown."

I hope you can help me.

Best regarts and thanks in advance,

Marco

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Comments

andrea72

no one was able to solve the problem?

mitcharseneau

@ÆGIS No, I wish there was a way to get in direct contact with the support team, but unfortunately we just have to wait until someone solved the issue here.

ÆGIS

Same problem for us. Was this ever solved by teamviewer ?

itchibahn

I have Lifetime License, and has the same issue as @marco_a_fischermitcharseneau. I've search through the community, but seems there's no solution to this problem, yet.

sarel

this solution does not work

H_Herbert

@mitcharseneau wrote:
@JeanK, I am having the same problem as @marco_a_fischer. Whenever I try to install quicksupport through a custom module on a remote computer, everything works fine until I try to connect. On the local end I get a notification that I have been assigned a service case, but when I try to connect via a remote confirmation, this message pops up:

followed by this message
I am using the latest version of teamviewer (14.5.1691). If you know how to fix this problem, please let me know.
Thanks

This is a very informative blog for me. I am very much benefited after reading this blog. Keep sharing.

mitcharseneau

@JeanK, I am having the same problem as @marco_a_fischer. Whenever I try to install quicksupport through a custom module on a remote computer, everything works fine until I try to connect. On the local end I get a notification that I have been assigned a service case, but when I try to connect via a remote confirmation, this message pops up:

followed by this message

I am using the latest version of teamviewer (14.5.1691). If you know how to fix this problem, please let me know.

Thanks,
Mitch /\rseneau

JeanK

@TyGeek97,

Thank you for your message.

You seem to get the commercial use suspected message.

This is something different.

For this issue, please refer to the following article: TeamViewer thinks I’m using the software commercially!

Cheers

Jean

TyGeek97

@JeanK

i am having the same issue.

when i try to use the download link it is not my custom one and on my end it says i need to buy teamviewer.

JeanK

Hello @marco_a_fischer,

Thank you for your message.

Could you please try to:

Reinstall the latest version of the QuickSupport via the link: TeamViewer QuickSupport
Restart the TeamViewer service on your local computer

Hint:
- Execute "run", type "services.msc" and press OK
- Now find TeamViewer, and restart it by doing a right click.

Then, restart the TeamViewer application. It should work again.

I hope this could help. If not, do not hesitate to contact us again.

Cheers

Jean Kinzler